Review policy

Who we ask

We invite every client whose matter completes, or closes after they instructed the law firm, to review us, whatever happened. We do not choose whom to ask, and we never ask only the clients we think are happy. Anyone who got a quote from us can leave a review too.

How we check a review

We publish a review only when we can match it to a Keyfolio quote or matter: through the personal link in the email we send, or through the quote reference and the email address on the quote. We do not publish reviews from our own staff, from law firms or partners, or from anyone we pay or reward for them, and we never offer anything in return for a review.

What we publish

We publish negative and positive reviews alike, usually within 5 working days, and we never edit what you wrote. We may reply under a review. The law firm that handled your matter may reply once as well: we read its reply before it appears, and it is shown without the firm's name. We publish a review only if you agree, with the name you give. We decline a review only when:

• it is not about a genuine experience of our service
• it contains personal, offensive or discriminatory content
• it is unlawful, or may be defamatory
• we cannot match it to a quote or matter
• it was written by our staff, a law firm or a partner
• the same person has already reviewed the same matter
• the reviewer asks us not to publish it

If we decline your review, we tell you why.

Our rating

Our rating is the average of every review we have published, not only the latest ones shown. A law firm's rating, when you compare firms, comes only from what its own clients said about it, in reviews matched to a matter it handled for them.

Reporting a review

If you think a review is fake or misleading, use "Report this review" under it, or contact us. We look at every report and remove a review that breaks this policy.