Clear prices, plain English and no obligation

What Keyfolio does

Conveyancing is the legal work involved in buying, selling or remortgaging property. Before you choose who does it, Keyfolio shows you what it is likely to cost, line by line, and explains the process in plain English.

When you ask to go ahead, we introduce you to a law firm on our panel that is regulated by the Solicitors Regulation Authority (SRA), the Council for Licensed Conveyancers (CLC) or CILEx Regulation, or, in Northern Ireland, by the Law Society of Northern Ireland. Once the firm accepts you, it deals with you directly through to completion.

Our role has clear limits:

• We prepare quotes and property tax estimates from the information you give us.
• We introduce you to a suitable regulated firm, which deals with you directly once it accepts you.
• We do not give legal advice, carry out legal work or hold client money. The law firm you instruct does the legal work, advises you and looks after any money for your transaction.

The company behind Keyfolio

Keyfolio is a trading style of Shreef Holdings Ltd, a company registered in England and Wales with company number 15918102. Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

What we believe in

Four principles shape how we work:

• Clear prices. Legal fees, VAT, third-party costs and property tax are shown separately. If something cannot be known yet, we say so rather than leaving it out.
• Plain English. We explain legal terms when we use them, and our guides and jargon buster are there when you want more detail.
• Choice. A quote never obliges you to go ahead, and you are free to choose any conveyancer.
• Accountability. We are open about how we are paid, we answer complaints properly, and we expect the same openness from every firm we work with.

How we are paid

You do not pay Keyfolio anything directly. Law firms on our panel pay us for introductions and panel membership out of the fees they charge, so it is not an extra item on your bill.

We explain this in your quote, before you go ahead, and before you instruct a firm we tell you its name and what it pays us for your matter. Under our agreements, a firm's referral fee is paid only when your matter completes, not when you are referred. If a partner such as an estate agent or mortgage broker introduced you, we may pay them a fee, and your quote says so. Our referral disclosure sets out the details.

How we choose and monitor law firms

Every firm on our panel must be regulated by the SRA, the CLC or CILEx Regulation, or, in Northern Ireland, by the Law Society of Northern Ireland. Before a firm joins, we review its application, including its regulator and registration number, the work it does and the areas it covers, and we agree terms with it in writing.

Each firm tells us the types of transaction it handles, the parts of the UK it covers, the lenders whose panels it is on and how many new matters it can take. We use this to match your matter with a firm that can act on it.

Our checks continue after a firm joins. We review how matters progress, read client feedback and look into every complaint. Where a firm falls short, we raise it with the firm and can pause or stop introductions. Read more in our standards, or look up any SRA-regulated firm on the SRA's register.

Your information

We collect only what we need to prepare your quote and introduce you. We share it only where needed: with the law firm you are introduced to, with the partner who introduced you (to tell them whether your matter goes ahead), with one provider of a survey, removals or another moving service only if you ask us for that service, with the providers who host our systems under contracts that protect it, and with regulators or courts where the law requires it. We never pass it to anyone for their own marketing.

Our website does not use advertising cookies or cookies that follow you around other websites, and it does not load analytics from other companies. You can ask for a copy of your information, ask us to correct or delete it, and complain to us, and to the Information Commission (ICO), if you are unhappy with how we have handled it. Our privacy notice explains everything in full.

If something goes wrong

Please tell us. If you are unhappy with our service, our complaints procedure explains how we acknowledge, investigate and respond, and how to ask for a review.

The law firm is responsible for its own legal work. If your concern is about that, raise it with the firm first, using the complaints procedure in its client care letter. If the firm does not resolve it, you may be able to take it to an independent complaints body such as the Legal Ombudsman, and the client care letter explains your options. We are happy to help you find the right route.

Get in touch

Questions about a quote, your matter or how we work? Use our contact form and choose the topic that fits. If you already have a quote, you can also message us from your private quote page until a law firm accepts you.

Estate agents, mortgage brokers and law firms interested in working with us can find out more about our partner network.